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Troubleshooting

Can't find an answer to your questions? Check other questions or send us an email to support@dropshots.com.

I can't access my account. What to do?

We'll help you recover your account. Just send an email to support@dropshots.com and make sure to include the email address you used for your DropShots account. Also please include any other details you can remember.

My friends can't view any of my photos. Why is that?

Most likely your privacy settings for all albums are set to "Only me". That means that only you have the permission to see your photos and videos. Go to "Settings" and change your privacy settings to "Public" or "Friends only" and see if it fixes the problem.

I'm trying to upload a video and it gets cut off. Why?

That's because videos have a time limit. If you are a free user, the maximum length for each video is 2 mins. If you are a premium user, then you can upload videos up to 10 mins. long each.

I've just uploaded some photos, but I can't find them. Where are they?

Check your camera's date and time settings and see if they are correct. If your camera embedded the wrong date into your photos, then they have been uploaded under that date and not the current one.

Some of my videos won't play. How can I fix this?

If you're using Internet Explorer, try switching to a different browser like Google Chrome or Firefox. These browsers handle online videos a lot better than Internet Explorer, so most likely the problem will get fixed.

Why is the quality of my video on DropShots worse than the original?

That's because there are some video quality limitations for free users. Try converting your video to another format and upload it again.

I've uploaded a video and I can't view it. Why is that?

Most likely, that's a glitch. Try uploading the video in mp4 format - it works much better.